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Step-by-step instructions for, in Power Apps, installing and configuring the Help Desk sample for canvas apps.

Estimated time to complete these steps: 10-15 minutes

Tip

For a demonstration of installation and setup process, watch this video.

Overview of the sample

Help Desk provides a user-friendly experience to connect end users with support professionals. Quickly find answers to your most important questions, track progress of open tickets, and review details of previous requests. This app requires a small amount of setup to make it your own.

Tip

For an end-to-end demonstration of how to use the Help Desk sample app, watch this video.

Prerequisites

Sign up for Power Apps.
Must have a valid SharePoint Online license and permission to create lists.

Create the HelpDesk SharePoint list

This list stores the Help Desk tickets.

Open a web browser.
Go to the SharePoint site where you want to create the HelpDesk list.
Sign in with an account that has permission to create lists.
Select the gear icon in the top-right portion of the web page.
Select Add an app.
In the Find an app textbox, enter Custom.
Select the search icon.
Select the Custom List app.
In the Name textbox, enter HelpDesk.
Important
If you choose a different name for the list make sure you write it down because you will need to substitute it for HelpDesk everywhere you see it during the installation and configuration process.
Select Create.

Create Description column

Select the ellipsis next to the HelpDesk list and select Settings.
Select Create column.
In the Column name textbox, enter Description.
In the type of information in this column is radio button list, select Multiple lines of text.
In the Require that this column contains information radio button list, select Yes.
In the Specify the type of text to allow radio button list, select Plain text.
Select OK.

Create Category column

Select Create column.
In the Column name textbox, enter Category.
In the type of information in this column is radio button list, select Choice.
In the Type each choice on a separate line textbox enter the following values, each on a separate line:
- LAPTOP / PC equipment issue
- LAPTOP / PC software issue
In the Enforce unique values radio button list, select No.
In the Display choices using radio button list, select Drop-down Menu.
In the Default value textbox, enter LAPTOP / PC equipment issue.
Select OK.

Create PercentComplete column

Select Create column.
In the Column name textbox, enter PercentComplete.
In the Type of information in this column is radio button list, select Number (1, 10, 100).
In the Require that this column contains information radio button list, select No.
Select OK.

Create Priority column

Select Create column.
In the Column name textbox, enter Priority.
In the Type of information in this column is radio button list, select Choice.
In the Type each choice on a separate line textbox enter the following values, each on a separate line:
- HIGH
- MEDIUM
- LOW
In the Enforce unique values radio button list, select No.
In the Display choices using radio button list, select Drop-down Menu.
In the Default value textbox, enter LOW.
Select OK.

Create TaskStatus column

Select Create column.
In the Column name textbox, enter TaskStatus.
In the type of information in this column is radio button list, select Choice.
In the Type each choice on a separate line textbox enter the following values, each on a separate line:
- NOT STARTED
- IN PROGRESS
- COMPLETED
- DEFERRED
- WAITING ON CSR
In the Enforce unique values radio button list, select No.
In the Display choices using radio button list, select Drop-down Menu.
In the Default value textbox, enter NOT STARTED.
Select OK.

Create AssignedTo column

Select Create column.
In the Column name textbox, enter AssignedTo.
In the type of information in this column is radio button list, select Person or Group.
In the Require that this column contains information radio button list, select No.
In the Allow multiple selections radio button list, select NO.
Select OK.

Edit 'Title' column

Select the Title column link.
In the Require that this column contains information radio button list, select No.
Select OK.

Download the app

Download the Power Apps package and save it to your machine.

Create connections

Sign in to Power Apps.
Sign in by providing the same credentials that you used to sign up.
In the menu on the left, select Data then Connections.

Create Office 365 Outlook connection

Select + New connection.
In the Search textbox, enter Office 365 Outlook.
Select Office 365 Outlook in the list.
Select Create.
In the popup window, select the account you logged in with.

Create SharePoint connection

Select + New connection.
In the Search textbox, enter SharePoint.
Select SharePoint in the list.
Select Create.
In the popup window, select the account you logged in with.

Create Office 365 Users connection

Select + New connection.
In the Search textbox, enter office 365 users.
Select Office 365 Users in the list.
Select Create.
In the popup window, select the account you logged in with.

Import the app

Sign in to Power Apps.
Sign in by providing the same credentials that you used to sign up.
In the menu on the left, select Apps.
Select Import package(preview).
Select the Upload button and select the package that you downloaded in the previous steps.
For the App and Flow resource types, set IMPORT SETUP to Create as new.
For the SharePoint and Outlook connections, set IMPORT SETUP to Select during import.
Select the red icon for the SharePoint Connection.
In the connections list, select the item with your username.
Select Save.
Select the red icon for the Office 365 Outlook Connection.
In the connections list, select the item with your username.
Select Save.
Select Import and wait until the process is complete.

Configure the app to use the SharePoint list

Under Next steps, select Open app.
Select Allow when prompted for permission.

Delete connections

On the View tab, select Data sources.
In the Data pane, select the ellipsis (...) next to HelpDesk, and then select Remove.

HelpDesk list

On the View tab, select Data sources.
In the Data pane, select Add data source.
Select the SharePoint connection created earlier.
In the Recent sites list, select the SharePoint site where you created the HelpDesk List.
Tip
If the site doesn't appear in the list, type or paste the URL to the SharePoint site in the textbox, and then select Go.
Select the HelpDesk list. You can also use the search box and enter Helpdesk to filter the results.
Select the checkbox next to HelpDesk, and then select Connect.

Update admin list

Select App from the tree view.
Select OnStart in the top dropdown property list.
Expand the formula window and find the AdminList collection.
Replace user@microsoft.com with your HelpDesk administrator(s).
Tip
If you have more than one administrator, use a comma to delimit the list of administrators. Example:'admin1@microsoft.com','admin2@microsoft.com'.To ensure the addresses in the AdminList match the format Power Apps expects, selectView > Variables > Global > MyProfile and look at the 'Mail' column to see the expected email format.
Select File > Save > Publish > Publish this version to save and publish the app.

Modify the flow

Sign in to Power Apps.
Select Flows from left pane.
Next to the HelpDeskFlow Flow, select the pencil icon to edit the flow.
Expand the Get items action.
Change the Site Address and List Name to match the HelpDesk SharePoint list you created.
Expand Apply to each action.
Expand Switch.
Expand the NOT STARTED case.
Expand the Case not started notification action.
Change the To to match the HelpDesk admin email.
Select Save to save the changes to the flow.

Online Scratch Tickets

Play the app

Sign in to Power Apps.
Select the Help Desk Tickets app to play.

Tip

Watch this video to see how to use the Help Desk Tickets sample app.

Free Instant Scratch Tickets

Next steps

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